FAQ

Can't find what you are looking for? Please feel free to contact us.

WHEN WILL MY ORDER SHIP?
All orders will ship from our warehouse within 1-3 business days unless otherwise specified. From there, it will take about 2-7 business days for orders to be delivered within the US. It can occasionally take up to 9 business days, especially around holidays. 

DO YOU SHIP INTERNATIONALLY?
Yes. It will take about 1-3 weeks for international orders to be delivered. Delivery times vary by country. The customer is responsible for custom fees. 

MY ORDER ARRIVED WITH SOME DAMAGE, CAN YOU HELP?
Of course. We want you to be completely happy with your purchase. Please contact or email us at support(at)akrDesignStudio com immediately.

WHAT IS YOUR RETURNS & REFUNDS POLICY? 
Unused, unopened and undamaged items can be returned within 7 days of receipt. Once we received the returned items, we'll issue a refund, minus shipping cost. Please email as at support@akrdesignstudio.com and we'll send instructions. Customer must pay for return shipping.

DO YOU CHARGE SALES TAX?
We are not require to collect sales tax on any orders outside the states of California.

CAN I PLACE A CUSTOM ORDER?
It's been a pleasure to work with all of you to create a special designs. However, we won't be able to make indivisdual custom orders at this moment. 
Please contact us to inquire about brand collaboration, we'd be happy to discuss details. 

DO YOU OFFER GIFT WRAP?
We are unable to offer gift wrapping service at this time.

WHERE CAN I FIND YOUR PRODUCTS LOCALLY?
Please check our list of stockists and see if you can find a store in your area.